Public Sector · US SLED
CivicOne Service Portal
A statewide citizen-services portal modernization — AI-assisted intake and case routing replacing 15 years of paper-equivalent process.
▲ 40% faster case resolution
Illustrative engagement — representative of what our AI-equipped delivery model makes possible.
The Challenge
A US state agency ran citizen services on a 15-year-old portal: paper-equivalent PDF forms, manual intake, and case backlogs that made local news. Modernization RFPs had failed twice on vendor overruns.
What We Built
Working under the prime contractor's governance, we rebuilt the portal on a modern cloud stack with AI-assisted intake — citizens describe their need in plain language, the system completes the right forms, and routing agents assign cases with full audit trails. Delivered on schedule, documented to public-sector standards.
The Results
- 40% faster case resolution across services
- Digital intake adoption at 74% in six months
- Zero audit findings at first compliance review
Ready to Put AI to Work?
Tell us about your business and we'll show you exactly where autonomous AI can move the needle — in a free 30-minute strategy call.
- Human-supervised AI
- Security-first delivery
- 24/7 global operations
- Privacy by design